Monday, September 30, 2019
When an employee is told to do his/her work, they do and they get paid for it. This has been the standard work style since the beginning of man; but what if there was a way to work that the employees were not just a cogs in a machine but a real worker. Frederick Taylor outlines this idea in his essay entitled Ã¢â¬Å"Scientific ManagementÃ¢â¬ . Taylors essay describes the Ã¢â¬Å"initiative and incentiveÃ¢â¬ system and how this system is good, but the initiative is obtained with irregularity. With scientific management, absolute regularity is almost always the outcome (Taylor 37). This is achieved because the management takes on huge burdens that used to fall to the employee. In this new system of management, the employee is not just a number. This system is more personal so that way employees feel more in touch with management and will do more and better work. Taylor stated in his essay that management takes on extraordinary burdens and duties (Taylor 37). So what burdens does management take on? The burdens taken on by management are divided into four sections. First, the deliberate gathering of traditional knowledge of the work place (Taylor 37). This is done to reduce the amount of red tape so that management is left with laws, rules and mathematical formulas for the workplace (Taylor 37). With this being done it makes the workplace a safer and friendly environment to work in. Output is higher, in quality and quantity, wages go up for the workers, and gives the company larger profits. Public administration tries to apply this to bureaucracy so it can streamline policy enforcement and get constituents services faster. The second section from Taylors essay describes how management needs to study there employees for their strengths and weaknesses. When management sees an employeeÃ¢â¬â¢s strength and weaknesses, they need to focus on training the employeeÃ¢â¬â¢s weaknesses to make it a strength (Taylor 38). In public administration, this principle is put to use to better a public servants relationship with their constituents. TaylorÃ¢â¬â¢s third section describes the bringing of science into the workplace and its effect on individual workers. Taylor describes that unless you bring some sort of scientific management into the workplace, all of your labor will be for nothing (Taylor 38). That is why the job of management is to tell the workers what specific job they need to accomplish for the day. In public administration, we see this on aÃ day to day basis. Management tells you your task for the day and you do it. Simple enough? The last piece of TaylorÃ¢â¬â¢s essay describes that the work for any business has to be almost split in half in the sense of labor production. The division is so great that, until recently, companies that use the scientific management principles had never had employees go on strike. This is one section that public administration lacks in. This is the principle that would make everyone in the work place equal and the amount of labor would be equally split between management and employees. Mr. TaylorÃ¢â¬â¢s essay talks in great detail on how companies need to focus less on better services toward individuals and focus on more on their employees. Mr. Kettl explains why this is the best course of action. Public administration draws some principles form scientific management but needs to incorporate more in there day to day business. As Kettl states Ã¢â¬Å"bureaucratic work takes the humanity out of individualsÃ¢â¬ (Kettl 90). Taylor says that companies need to focus on more there employees so that production levels will increase. Kettl has almost the exact same idea but applies it to the bureaucracy instead of a company. The main point Kettl and Taylor are trying to get across is this; if employers will focus more on employees and less about making money, then there profits will increase and employees will stay with companies longer. Overall, Fredrick TaylorÃ¢â¬â¢s ideas and principles are worth putting into action. I know in my first job, if management had been more personal with myself and other employees of their business then I would have stayed longer with that business. TaylorÃ¢â¬â¢s ideas should be put into actio n around the US and the world to make the workplace friendlier and employees happier.
Sunday, September 29, 2019
An Analysis of Actual Personnel Policies for the Starbucks Coffee Contents Environmental Challenges Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦. 4 Mission Statement Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦ 4 Organizational Structure Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦. 5 External EnvironmentÃ¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦. 5 Internal Environment Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã ¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦. 6 Personnel Needs Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦.. 6 Job Descriptions Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦.. 7 Recruitment and Selection Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦.. 9 Employee Training Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦.. 0 Tuition Reimbursement Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦11 Total Compensation System Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦. 11 Union vs. Nonunion Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦ 13 Work Life Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦ 14 Benefits Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦ Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦. 15 Performance Appraisal Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦ 16 Personnel and HRM Policies Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦. 16 HR Improvements Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦. 18 Conclusion Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦.. 18 References Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦.. 19 Appendix Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦Ã¢â¬ ¦. 25An Analysis of Actual Personnel Policies for the Starbucks Coffee Starbucks is one of the renowned coffee companies in the world today. Starbucks is known for its great customer service, inviting atmospheres, and excellent coffee. It all began in1971 in Seattle Washington when they opened their first store located in Pikes Place Market. Starbucks progressed through the many years and now Starbucks is one of the lead coffee stores in the world. They do not only offer coffee but the stores offer a place to work, study, think and even meet new people, which is widely known as Starbucks experience.Starbucks is more than just coffee. The aim of this paper is to examine and evaluate the most important aspects and policies regarding the human resources management of Starbucks by addressing key issues and influencing factors. Environmental Challenges Mission Statement As part of the strategy, CEO Howard Shultz has taken steps to invigorate the staff and ensure the best customer experience. These measures include retraining the staff and holding conferences called leadership labs to inspire its managers who he considers as the Ã¢â¬Å"ambassadors of brand, merchants of romance, and disciples of delightÃ¢â¬ (Kessler, 2012).Starbucks has also changed its mission statement. StarbuckÃ¢â¬â¢s first mission was drafted in 1990 and reflected its goal of being the number one provider of the best coffee you can find in the world (Stanley, 2002). Their new mission statement, as stated on their website is Ã¢â¬Å"to inspire and nurture the human spirit Ã¢â¬â one person, one cup and one neighborhood at a time. Ã¢â¬ Starbucks has announced plans to change its leadership structure in order to accelerate global growth. The company will be divided into 3 regions, The Americas, Europe, and Asia.Each region will be led by a president that reports to the CEO. The company is also expanding into the tea market as part of its goal to become a $1 billion dollar business (Starbucks Newsroom, 2011). Organizational Structure Since its establishment in 1971, Starbucks has seen many changes to its external & internal environment. As a result, Starbucks has made changes to its human resource management policies with regard to its mission, strategy, and organizational structure. Since Starbucks opened 42 years ago, coffee consumption in the US has steadily increased.Th e 2012 National Coffee Association's National Coffee Drinking Trend Survey that coffee consumption has increased in all categories since 2010. The largest increase has been observed in gourmet coffee beverages which increased by 8% since 2010. This upward trend is in line with the centerÃ¢â¬â¢s other surveys that show a continual increase for coffee, which is the leading non-alcoholic beverage in the U. S. over soft drink consumption and other beverages (National Coffee, 2012). Starbucks is a massive company with numerous departments. All of the operations are managed from the headquarters in Seattle.District managers oversee the regional clusters of Starbucks stores and they report to the headquarters. Regional managers report to district managers. Store managers oversee the store operations and report to regional managers. Within the store organization one can descend to lower levels of position from store manager to assistant store manager to shift supervisor to barista. (Starb ucks Career Advancement, 2013) One can say that Starbucks has a divided and diversified organizational structure. The structure can be examined in two places.First part is the retail stores, where the physical contact is made with the customers. Since this part of the company solely works on satisfying the customer needs, contains high involvement of employees, and has relatively lesser layers of management, the organizational process resembles a flat organizational structure. (Gomez-Meija, 2012, p. 54). When moving to the corporate sector, one could say that this part resembles a bureaucratic organizational structure as employees are more specialized and there is a top-to-down approach among the ladders. Gomez-Meija, 2012, p. 54). External Environment These demographic changes for coffee has prompted new entrants into the consumer coffee market. The quick-service restaurant sector, including McDonalds, WendyÃ¢â¬â¢s, Krispy Kreme Doughnuts and Jamba Juice have started lines of pre mium coffee. In addition, Starbucks faces new competitors in the grocery aisles since technology has made single serve coffee makers more popular for home use (National Coffee, 2012). In the global environment, the coffee industry is also seeing an expansion.Coffee is already the worldÃ¢â¬â¢s most popular beverage, and has consistently ranked in the top five most traded commodities since the 1990s (Pendergrast, 2009). Internal Environment The internal environment is based around StarbucksÃ¢â¬â¢ mission to create a third place between home and work. As Starbucks has grown and expanded it has attempted to control quality by not franchising. As StarbuckÃ¢â¬â¢s environment has changed, the company has made several adjustments to StarbucksÃ¢â¬â¢ Human Resource policies. CEO Howard Shultz retook the helm of the company in 2008 with a goal of returning to the core values of producing the best cup of offee (Wertheimer, 2011). Personnel Needs The personnel that comprise the retail de partment are the Baristas and Shift Supervisors. Baristas prepare coffee and serve customers. Shift Supervisors assist the store manager with store operations. The Shift Supervisor is also a team leader responsible for delegating tasks and assisting with staff member training. Starbucks has about 18,000 stores worldwide, with 72% of them in North America (Loeb, 2013). Although the coffee giant has over 200,000 employees, each stores retail staff averages less than 9 members (Naydenov, 2013).The company recently demonstrated its procedure for handling personnel needs relative to demand. Between 2009 and the end of 2012, 39,000 employees were laid off as the global giant closed more than 600 stores. This downsizing was a result of a restructuring effort during the recession which brought economic uncertainty. Now that the company is experiencing recovery, CEO Gary Shultz has announced plans to hire 3,500 baristas by the end of 2013 (Allison, 2013). The expansion is a result of increas ed demand due to Starbucks new product launches which include a new line of coffee and the venture into the tea market.The companyÃ¢â¬â¢s growth is also aided by continuous high sales in China. Job Description Starbucks as a big entity with over 200000 employees (Simon, 2008) is a massive global company employing people within a wide variety of positions. They have baristas who are the public face of the company, both interacting with the customers and preparing their coffee and lattes. They have shift supervisors who are veteran baristas overseeing the overall Starbucks store experience for customers. Starbucks hires a big number of people, mostly for their retail stores.These retail jobs have a more general description. When looking at the job description at the Starbucks career page, one can see that this position might not be a technical one but is explained in great details. Because this position requires focus on multiple tasks with light focus, one could define it as a gene ral position. In the upper levels of the careers, there are many kinds of management positions from store managers to district managers to regional managers. Job descriptions at Starbucks tend o get more specific towards the upper ladders as the company starts to resemble a bureaucratic organizational structure. For example, Critical positions such as managers are described in much greater detail when compared to retail store positions. A product manager has many tasks and duties but the responsibilities stay focused. The job description for the product manager is comprised of (1) a title, (2) a location, (3) a job summary (4) key responsibilities, (5) qualifications (6) required knowledge, skills ; abilities and (7) core competencies (Starbucks | Careers, 2013).This job description matches and even exceed the content of the ones described in the textbook as the textbook suggests that a job description should include a summary, duties and responsibilities, requirements and qualifica tions. One can say that Starbucks has executed creating of job descriptions very professionally in accordance with todayÃ¢â¬â¢s standards. Two job descriptions, one for a barista and one for a product manager, are provided in the Appendix section, where one can picture the differences between a general job description and a specific job description.The barista has many duties in a great variety. They should provide customer service, be in constant communication with their supervisors and maintenance the cleanliness of the place. A product manager has greater responsibilities such as marketing, management and product innovation but the duties and tasks are are described with a greater precision when compared to the baristaÃ¢â¬â¢s job description. One reason for this difference might be the fact that the baristas are focused and thatÃ¢â¬â¢s a dynamic task subject to change at all times. Recruiting ; SelectionRecruitment is the gathering of capable people who might be a fit to th e position and selection is a process where the decision makers use specific tools and methods to choose the better candidates within that pool. (Bratton ; Gold, 2007, p. 239) Recruiting and selection of employees are important milestones in hiring a candidate for a position. It is usually conducted by a member of HR or a manager. Starbucks obviously utilizes job design and job analysis methods for positions from all levels because their job descriptions at the career web-site are very well structured.Starbucks HR uses both internal and external recruitment. In the case of internal recruitment, there are a few ways to lead this process. Candidates can be selected in the intranet on the website where only the staff and the employees have access. Additionally candidates can be selected through staff meetings or recommendations from other employees (usually the ones in higher positions in the ladder). In the case of external recruitments, Starbucks utilizes conventional recruitment met hods and accepts only online applications: To attract candidates Starbucks uses ads, word of mouth and internet to reach out to people.Even though Starbucks uses methods besides the internet to reach out to potential candidates, they select candidates from the pool that receives applications from the career web-site. First they eliminate the ones who do not have the qualifications. After that they do phone interviews to select the ones who are interested in the position. The ones who the pass phone interviews undergo a face to face interview with district and regional managers. (Starbucks Interview Questions, 2013) Their sources of recruitment process provide all the aspects of traditional and non-traditional methods described in the textbook (Gomez-Meija, 2012, p. 74). Starbucks had some out of the box thinking and has incorporated social media very nicely into its recruiting and selection process. Positions and applications can be reached out through the Twitter and LinkedIn. (Soc ial Recruiting, 2010) This way Starbucks increases the chances of interactive conversations and encourages more potential candidates to apply for positions to increase the size of the recruitment pool. Employee Training Starbucks has a unique and successful approach to the training the company offer to employees, new and tenured.The training regimen of a Starbucks Employee consists of a multitude of strategies including but not limited to Customer service training, Cross-functional training, team training, and On-the-job training (OJT) (Reese, 1996). Training/lessons are creatively named so as to keep with Corporate Cultures i. e. Ã¢â¬Å"Brewing the perfect cupÃ¢â¬ , Ã¢â¬Å"coffee knowledgeÃ¢â¬ . These different methods of training are systematically set in place and usually take about 24 hours, of which the majority is to be completed within the first two weeks of employment.Once an employee has Ã¢â¬Å"clearedÃ¢â¬ all different levels of training, the employee should be well rounded, educated, and skilled to service customers/clientele (Reese, 1996). Tuition Reimbursement Starbucks offers tuition reimbursement based on the employees eligibility, position, and length of continuous service from the beginning of each calendar year. Taking into consideration that 85% of Starbucks Ã¢â¬Å"PartnersÃ¢â¬ have education beyond high school and the average age is approx. 26, the benefit of tuition reimbursement is as lucrative as the wages themselves.The idea of getting a degree and having your Ã¢â¬Å"employerÃ¢â¬ pay for it fits as a strategic benefit/lure for the principle demographics of Starbucks employees. (Life at Starbucks, 2006) The eligible expenses consist of tuition fees, books, class requires supplies and required fees. Another eligibility criterion is that the education the employee wishes to get must aid the employee in his/her career path in Starbucks. Many degrees are supported in the program such as AssociateÃ¢â¬â¢s, BachelorÃ¢â¬â¢s, Mas ters, Doctoral, and Certificate degrees. Employees can apply through internet, fax or e-mail. There is also a limit to this tuition reimbursement amount.In the Appendix, a tuition reimbursement application sample form is attached. Total Compensation Starbucks hires around 200 people per day and has one of the lowest turnover rates in the industry. Starbucks aims to imbed its values in the company culture. Starbucks use these values to give employees a sense of meaning to their work even if it is just pouring a cup of coffee. The firm belief has been that if you take care of your employees, employees will take care of customers and be engaged in their work. They offer a comprehensive benefits package including healthcare coverage, stock options and discounted stock purchase programs.Their benefits package is branded Ã¢â¬Å"Your Special BlendÃ¢â¬ and is available to employees in its full capacity after only ninety days of employment. To go a step further, Starbucks implemented a pl an called Partner Connection to help the workforce with health and fitness and to link employees with shared interests and hobbies. This program is funded by sales of logo merchandise to partners. They also have a program called the CUP Fund that helps employees with financial assistance during times of crisis or hardship and a Total Pay package that offers discretionary bonuses.Finally, Starbucks offers its employees a program called Mission Review which allows the employees to communicate thoughts and feelings to management and receive answers to their questions. The formal rewards are certainly not very attractive. Most of the so-called partners are paid less than what primary school private tutors get per hour. Starbucks is a challenge for its employees, learning something new, and a good way of earning some extra money. The partners make work fun, and employees like to mess around with coffee. One could say that informal rewards would play a larger part than in these intrinsica lly driven motivations.Employees are free to take any drink from Starbuck sand they do it very openly. When a former employee turned up to visit everybody,Ã they were given a warm welcome, and not to mention helped to a free drink. It does seem that working in Starbucks made the employees and former employees feel good as they were able to drink free coffee which other consumers pay. Starbucks, as a popular culture icon, also made it cool and hip to work in. A certain amount of social status is conferred thus, and this is another hidden reward. It makes sense why these people were so intensely motivated in their work behavior.A 20% discount would be available for any employee when he visits another branch, even when he or she is off duty. All that the employee has to do is to key in his or her Identification Card Number. The interesting thing is that this attractive discount also applies if the employee orders on behalf of accompanying friends. The privileges of working for Starbu cks Coffee extend beyond normal working times. Only the employees are able to understand the benefits and such small benefits add up to actually becoming quite substantial. Union vs. NonunionThe employee-employer relationship is complicated at Starbucks. Starbucks was unionized in the 80s and provided health-care even to the baristas besides a share of the profit. In 1992 Starbucks became union-free with the workerÃ¢â¬â¢s own will because The CEO Howard Schultz claimed that he really cared about the workers, calling them Ã¢â¬Å"partnersÃ¢â¬ and he would listen to their problems. (Fellner, 2008, p. 144) There are contradictory comments about the issue. Even though baristas still receive health benefits as much as higher-level management employees, they are not happy about the payrolls.For example, the baristas in New York City complain that the wage they get is not enough to make a living. (Maher-Adamy, 2006)There have been disputes between managers and baristas in public (Inter national Labor, 2008). There are also neutral commentators who believe that the truth lies in between as some think that Starbucks is treating their employees still better than many other restaurants (Fellner, 2008, p. 70). Starbucks is already unionized since 2006, founded by a previously fired employee, Daniel Gross (Simon, 2008). Facts point out that Starbucks should stay unionized.Even though when research indicates that Starbucks treats its employees with more dignity than many other restaurants by calling them partners (Fellner, 2008, p. 142), it does not necessarily prove that they are treating their employees fairly. The management claims that they have been treating the employees fairly and providing them with benefits, good wages, and stock options but the company has been accused of union bashing and a National Labor Relations Board Judge ruled that Starbucks violated federal labor law by trying to stop union activities at four Manhattan locations in New York. James, 2009 ). Wagner Act states that management should not interfere with, restrain or coerce employees from exercising their their rights to form unions. (Gomez-Meija, 2011, p. 506) The Taft-Hartley Act, and the Landrum-Griffin Act were amended in order to balance the power distribution but one can say that Starbucks unions are not overpowered at all. Work Life The quality of work life for Starbucks employees actually is really good for them. Starbucks has a great outlook on employee relationships, and they offer such benefits that it does keep the employees happy.The benefits offered help relieve normal every day stresses so you can focus more on working at your best. Starbucks creates a happy environment with the help of having happy employees. The Quality of work life is related to high job satisfaction it is known to have less Ã¢â¬Å"absenteeism and turnoverÃ¢â¬ (Gomez-Mejia, 2012, p. 20). Employees feel satisfied in a job when a few different needs are met. There is the environment in which they work the other employees around them, and the benefits that come from the company that all help employees to want to feel as they are a part of the company and are appreciated. BenefitsStarbucks offers the usual benefits most companyÃ¢â¬â¢s give out and then some. They have competitive pay, Insurances for Medical, prescription drug, dental, vision, life and disabilities. Starbucks also offers the employees Bonuses, paid time off, and a retirement savings, which is very valuable because everyone is worried about getting older and to have a retirement plan, helps you look to the future with less worries. The list continues with equity in the form of Starbucks stock and discounted stock purchase plan, and employees like to be a part of the company they are working for especially if they do feel happy with the company.Another -not so much heard- benefit is the Adoption assistance which is an amazing gift for the families who are helping the homeless children in the world. Domestic partner benefits are also a large helper because then it helps secure families more. Emergency financial aid can take a stress off your back, and a referral and support resources for child and eldercare is another help with the stress reliever. On top of all the benefits, you even get a free pound of coffee each week (Huang, 2011). One method they use to have productivity enhancing techniques is they offer Ã¢â¬Å"Perks for PartnersÃ¢â¬ .An example is that while on work breaks any tea, or coffees are free of charge. Being an employee and having free beverages on the break is a nice incentive, and would help enhance productivity because happy employees produce good work productivity (Starbucks. com, 2013). Performance Appraisal Policies The performance management system at the Starbucks revolves around each employee; it puts the individual as the focus where every person who is in direct interaction with him will evaluate him. All his peers, subordinates, supervisors and ev en externally interacting parties such as the customers, and suppliers belong in this group of people.This is related to the 360 degree concept where employees provide their own evaluation along with their evaluation by those surrounding them. At Starbucks each employeeÃ¢â¬â¢s evaluation influences the employeeÃ¢â¬â¢s future on whether he should be rewarded, promoted or even fired. But at the same time there is a controversy attached with the 360 degree evaluation system as it has a great tendency to be biased towards an individual, the evaluation can be easily manipulated with a simple understanding between the employees.But Starbucks believes in the goodness of the human beings it is believed that the employees will be honest and evaluate themselves and others with utmost integrity. The number of orders fulfilled by the employee in a given amount of time, the number of orders that had errors and were given back, employeeÃ¢â¬â¢s behavior around customer and others, the feedba ck from customers this management system is an all-round technique. Personnel ; Human Resource Policies Overall Starbucks human resources have focused on overall wanting to be the most known brand there is in the coffee industry.They have Cultural Diversity by respecting the surrounding local cultures, and they utilize globalization principles at the same time. Starbucks has expanded so much since they first opened in 1971, in Seattle WashingtonÃ¢â¬â¢s Pike Place Market. Choosing this location for their first store was a tiny piece of the success, Pikes Place is already known to be famous because of StarbucksÃ¢â¬â¢ reputation. Starbucks used the help of another brand name to get their name out there. Since Starbucks is expanding its growth at all times, it is very important to keep in mind the diversity in order to globalize (Allison, 2012).Starbucks would have no success in growing if they did not properly accept the ways of local culture. Customers only keep coming back if you make them feel comfortable and that needs considering and taking all cultures into account at all times. Starbucks has a very important recruitment process when hiring new candidates and this is one of the most effective policies that the human resources put into action. The Development process helps them hire good employees so it is very important probably the most important to the company, and creates good customer service.They have great targeted training, certification programs and performance evaluations. The management team gets evaluated by the district managers annually. The baristas have regular evaluations every 6 months after they are hired and they have three outcomes to label these employees; needs improvement, meets expectations, exceeds expectations (Huang, 2011. ) Customers First Motto is very important, this helps keep customer loyalty and keeps the door open for new customers from good word of mouth. This is one of the most effective policies there is because with no customers there is no growth, no revenue and could demolish the brand name.Starbucks has a competitive advantage and offers the partners many things to keep them enthusiastic towards the Starbucks Company. One of the least effective policies would be the Starbucks rewards program for the customers; where you can get a free coffee for your birthdayÃ (Huang, 2011). Even though the benefits from these rewards are small and only exciting for some customers, others just want to feel comfortable where they go or fast pace with good customer service. Starbucks tries to position itself higher than other companies with all the perks and benefits and how the whole company is run.Starbucks creates a good image of the company, and this image will only help them grow and continue to be a great company in the industry. HR Improvements If Starbucks could improve anywhere in their human resource policies, it would have to be in the training area and the performance evaluations they perform. T hese evaluations can help ensure the employees are staying positive and being an a part of the company. Too many evaluations would be a waste of money, but they should perform the Barista evaluations at every 3 months until an employee has been with them for one year.This would help Starbucks make sure they hire the proper employees and can weed through the ones who are not proper for the job. Also with Starbucks becoming so worldwide and opening stores in places such as United Kingdom and Russia they need to make sure people are properly trained in the cultures around them as to where the Starbucks is located. All the different states and countries Starbucks has offered special products to please the surrounding customers in their own geographic areas. In United Kingdom they added an extra shot of espresso to their 12 ounce drink (Allison, 2012).Human resource policies should be the same throughout the company no matter what continent they are on but they do need to make sure prope r training happens in each culture so that the company can keep expanding. Conclusion Starbucks overall has a great company that still to this day is growing and will continue to grow worldwide. The company has their human resources policies planned and organized in a very helpful and successful way. Starbucks understands the important aspects that make a company whole, and the needs of what to accomplish in order to have a growing successful Company.Starbucks strategy has proven year after year they are on the right track that a company should be on to generate revenues and a pleasant environment for the employees, employers and consumers. There are some issues with the employees in terms of wages, benefits and unions and Starbucks should keep the promises that has been given personally by the CEO, because it has been observed many times that happier employees means a better service and this results in happier customers. References Allison, M. (2013). Starbucks cranks up its own jo bs plan. The Seattle Times. Retrieved April 14 2013 from http://seattletimes. om/html/businesstechnology/2016665838_starbucks02. html Allison, Mellissa. (2012, August 13). Starbucks has Eye on Worldwide Growth. Seattle Times, C. 3 page1. Retrieved fromÃ http://search. proquest. com. ezproxy. fau. edu/docview /1033248131/13C590CCC0E3E2F274D/1? accountid=10902 Barbash, J. U. S. Department of Labor, Office of the Assistant Secretary for Administration and Management. (n. d. ). Unions and rights in the space ageÃ . Retrieved from website: http://www. dol. gov/oasam/programs/history/chapter6. htm Bratton, J. , ; Gold, J. (2007). Human resource managment: Theory and practice. (Fourth ed. ).New Jersey: Lawrence Erlbaum Associates, Inc. Company Information. Starbucks web-site. Retrieved fromÃ http://www. starbucks. com/about-us/company-information Effective Brands. (2008). Starbucks: Abuzz about local growth. Retrieved from http://www. effectivebrands. com/downloads/bulletin_starbucks . pdf Fellner, K. (2008). Wrestling With Starbucks. New Brunswick: Rutgers Press University. Retrieved April 14 2013 from http://web. ebscohost. com. ezproxy. fau. edu/ehost/ebookviewer/ebook/nlebk_243103_AN? [emailÃ protected];vid=1;format=EB Gomez-Mejia, L. R. , Balkin, D. B. ; Cardy, R. L. (2012). Managing human resources. (7th ed. ). Upper Saddle River: Prentice Hall. Global actions target starbucks union-busters (2007). Industrial Worker. Retrieved from http://ezproxy. fau. edu/login? url=http://search. proquest. com/docview/195446184? accountid=10902 Huang, Connie. (2011, November 21). Starbucks: A Premium Blend of Human Resource Policies. Prezi. com. Retrieved April 14 2013 from http://prezi. com/c8gqvfpfno6k/starbucks-a-premium-blend-of-human-resource-policies/ Not a creditable source James, A. (2009), Starbucks spars over union. Retrieved April 14 2013 from http://www. starbucksunion. rg/news/starbucks-spars-over-union-seattle-pi? language=fr Kessler, S. (2012). Inside St arbucks's $35 Million Mission To Make Brand Evangelists Of Its Front-Line Workers. Fast Company. Retrieved April 14 2013 from http://www. fastcompany. com/ 3002023/inside-starbuckss-35-million-mission-make-brand-evangelists-its-front-line-workers Larson, R. (2009). Marketing Strategy and Alliances Analysis of Starbucks Corporation. Liberty University. Retrieved April 14 2013 from: http://digitalcommons. liberty. edu/cgi/viewcontent. cgi? article =1005&context=busi_fac_pubs Life at Starbukcs (2103). Tuition Reimbursement.Retrieved April 14 2013 from http://lifeat. sbux. com/NR/rdonlyres/FB31ADAF-D465-468C-A81A-18C0AC290517/0/TuitionReimbursementPoliciesandProceduresPlanDescriptionAug12006. pdf Loeb, W. (2013). Starbucks: Global Coffee Giant Has New Growth Plans. Forbes Magazine. Retrieved April 14 2013 from http://www. forbes. com/sites/walterloeb/2013/01/31/starbucks-global-coffee-giant-has-new-growth-plans/ Maher-Adamy (2006) Do Hot Coffee And Ã¢â¬Å"WobbliesÃ¢â¬ Go Together? Th e Wall Street Journal. Retrieved April 14 from http://online. wsj. com/article/SB114290666494303693-email. html Morrison, M. (2011). Starbucks Forges Ã¢â¬ËMoments of Connection' By OfferingExperience. Retrieved April 14 2013 fromÃ http://adage. com/article/special-report-marketer-alist/marketer-a-list-starbucks/230837/ National Coffee Association. (n. d. ). National Coffee Drinking Trends 2012. Retrieved April 14 2013 from: http://www. ncausa. org/i4a/pages/Index. cfm? pageID=731 Naydenov, D. (2013). Will the Economy and Employee Costs Put Pressure on Starbucks? The Motley Fool. Retrieved April 14 2013 from http://beta. fool. com/didiooodotcom/2013/03/04/evaluating-potential-economic-and-employee-cost-pr/25586/ Obloja,Ã Elena. (2011, December 15). Starbucks HR policies and practices. scribd. com. Retrieved fromÃ http://www. cribd. com/doc/75800799/Starbucks-HR-Policies-and-Practices. Not a creditable source Pendergrast, M. (2009). Coffee second only to oil? Is coffee really the second largest commodity? Mark Pendergrast investigates and finds some startling results. Retrieved April 14 2013 from http://www. thefreelibrary. com/Coffee+second+only+to+oil%3F+Is+coffee+really +the+second+largestÃ¢â¬ ¦ -a0198849799 Reese Jennifer. (1996, Decemeber 9). Starbucks, inside the coffee cult. Cnn. Money. com. Retrieved April 14 2013 from http://money. cnn. com/magazines/fortune/fortune_archive/1996/12/09/219373/ Seaford, Bryan C. , Robert C. Culp, and Bradley W.Brooks. (2012) Starbucks: maintaining a clear position. Journal of the International Academy for Case Studies; 2012, Vol. 18 Issue 3, p39 Simon, B. (2008). Consuming lattes and labor, or working at Starbucks. International Labor and Working Class History, 74(1), 193-211. Social Recruiting the Starbucks Way. (2010, March 23). Retrieved April 14 2013 from http://blog. sironaconsulting. com/sironasays/2010/03/social-recruiting-the-starbucks-way-. html Stanley, A. (2002). Starbucks Coffee Company. Starbucks Cof fee Company. Tuck School of Business at Dartmouth. Retrieved from http://mba. tuck. dartmouth. edu/pdf/2002-1-0023. df Starbucks Career Advancement (2013). Retrieved April 14 2013 from http://www. starbucks. com/career-center/starbucks-career-advancement Ã¢â¬Å"Starbucks Corporation. Ã¢â¬ International Directory of Company Histories. Ed. Jay P. Pederson. Vol. 77. Detroit: St. James Press, 2006. Business Insights: Essentials. Retrieved from URL Here Starbucks Interview Questions (2008). Retrieved April 14 2013 from http://www. glassdoor. com/Interview/Starbucks-Interview-Questions-E2202. htm Starbucks Newsroom. (2011). Starbucks Announces New Leadership Structure to Accelerate Global Growth. Retrieved April 14 2013 from http://news. starbucks. com/article_display. fm? article_ id=547 Static Brain. com. (2012, September 9). Starbucks Company Statistics. Retrieved April 14 2013from http://www. statisticbrain. com/starbucks-company-statistics/ Wertheimer, L. (2011). Starbucks CEO: Ca n You Ã¢â¬ËGet Big And Stay Small'? NPR. Retrieved April 14 2013 from http://www. npr. org/templates/transcript/transcript. php? storyId=134738487 Why are starbucks workers joining a union? (n. d. ). Retrieved April 14 2013 from http://www. starbucksunion . org/about-starbucks-union/why-are-starbucks-workers-joining-union Appendix I. Job Description of a barista Barista (US) Location:Ã Boca Raton, FL (5250 Towne Center Circle)Location Details Starbucks 5250 Towne Center Circle Boca Raton,Ã FLÃ Ã 33486 P: 561-347-9710 Ã »Ã See all jobs at this location Job Description As a Starbucks Barista, you will create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, youÃ¢â¬â¢ll be part of a company that is consistently rated as a great place to work and the people here love what they do.Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: * Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. * Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. * Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. * Delivers l egendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. * Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Maintains a clean and organized workspace so that partners can locate resources and product as needed. * Maintains regular and consistent attendance and punctuality. * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. * Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Summary of Experience * No previous experience requiredRequired Knowledge, Skills & Abilities * Ability to learn quickly * Ability to understand and carry out oral and written instructions and request clarification when needed * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Physical Requirements * Constant standing/walking * Occasional stooping, kneeling or crawling * Occasional pushing, pulling, lifting or carrying up to 40 lbs * Occasional ascending or descending ladders, stairs, ramps * Constant computer/POS Register and bar equipment usage Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine * Constant reaching, turning, and performing precision work around bar area * Constant receiving detailed information through oral communication * Constant talking, expressing or exchanging ideas by means of the spoken word * Occasional Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odorsÃ * Constant clarity of vision at near and/or far distances Link to the page: https://wfa. ronostm. com/index. jsp? LOCATION_ID=289517 9514&locale=en_US&applicationName=StarbucksNonReqExt&SEQ=postingLocationDetails&POSTING_ID=667441924 II. Job Description of a Product Manager Description Job Summary & Mission This job contributes to Starbucks success by supporting the transformation of Starbucks food, a critical strategic initiative for our company and an area of tremendous change and opportunity. Role is a unique combination of category work + strategic support of high impact special projects.Description:Ã drives the successful rollout of our new La Boulange platform across the United States by ensuring the engagement of store Partners. Works with cross functional teams to create new engagement plans and protocols, design special events and otherwise ensure the sustained success of our food program within stores. Proactively identifies and resolves potential challenges, facilitates cross-functional communication, and manages the product performance against operating plans and budgets to achieve Starbucks financi al and business objectives. Models and acts in accordance with Starbucks guiding principles.Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Business Management: Ã¢â¬â Manages the product line business against operating plans and budgets. Tracks, analyzes and communicates product and program performance vs. expectations. Provides meaningful insight and recommends action plans to address variances in performance against annual plan. Ã¢â¬â Manages cross functional team to deliver integrated launch programs for products, including product direction, marketing plans and store operations and supply chain requirements.Communicates product direction to internal and external partners. Ã¢â¬â Develops and manages product line business plans. Creates and presents the business case for new programs to support growth strategies and profitability targets. Makes recommendations regarding product objectives and strat egy, positioning, pricing, packaging, and product lifecycle. May provide information and direction for planning, forecasting and managing inventories. Ã¢â¬â Supports qualitative and quantitative research to develop key findings and recommended actions (e. . develops proforma models and runs sensitivities). Ã¢â¬â Merges trends and other primary and secondary forms of research with fact based business insights to arrive at sound strategic recommendations. Uses data to tell a logical story. Ã¢â¬â Manages project teams and timelines to deliver products and programs. May work with cross-functional partners to ensure the best available costs, terms and quality. Ã¢â¬â Provides input into the strategic plan for product(s) they manage. Marketing & Promotions: Develops and manages multi-channel, integrated marketing plans for promotions, brand initiatives, or product. Creates and presents the business case for new programs to support growth strategies and profitability targets. Cr eates and/or provides input to recommendations regarding marketing plan objectives, strategy, messaging, marketing mix, and tactics. Ã¢â¬â Develops, manages, and tracks marketing budgets, timelines, and processes from kickoff to execution. Establishes and maintains processes to ensure effective and timely development and execution of programs within defined
Friday, September 27, 2019
Grounds For Appeal On The Administrative Law - Essay Example In Estate of Bravada case, a testator executed a will on a piece of notepaper1. Though, there had been two independent witnesses as required under section 9 of the Wills Act, 1837, the testatorÃ¢â¬â¢s two daughters were also signed as witnesses. However, this is contrary to the section 15 of the Wills Act, 1837. In the above case, the gift was confronted on the footing that under s.15 of the Wills Act 1837, a beneficiary who stood as a witness to a will could not take a gift under that will. In this case, all the three judges declined to fine tune with the customary interpretation of s.15. Salmon LJ viewed that the wording of s.15 of the Wills Act 1837 is too simple, and the section makes it obvious that if any individual signs as a witness to any gift, then such gift shall be declared as null and void2. It is submitted that in Miller case, Jekyll MR had held that a supposed donation of a coach and horses to the donorÃ¢â¬â¢s wife failed as there had been no evidence of delivery. The same rationale will be applicable in Bogusz case also as there is no evidence for handing over of the title deeds of the home and the relevant keys to Ms. Cheryle Valley3. The so-called gift by Bogusz to Ms. Cheryle Vallee has established a mere expectation on the part of the donee namely Ms. Cheryle Vallee. However, it is to be noted that proprietary estoppel of 1975 Act will not come to help in Ms. Cheryle Vallee case. Under English law, there will be the transfer of rights under proprietary estoppel if somebody has given a concise promise that they will inherit or acquire a privilege over a property provided if they reasonably bank upon such a promise and if they act in a major way not to their disadvantage on the footing on that promise. If the above-stated ingredients of promises, disadvantage and dependence are present, the usual relief will be that the property will be vested with the claimant, if the court is ofÃ the view that there is a need to permit a claim in the said scenarios.
Environmental economics - Essay Example According to Berlin, steps are underway to enable Germany meet its target to cut down carbon emissions by the year 2020 (Thomas n.p). The emissions will be down by 40% and later will do away with fossil and nuclear form of energy. The plan will affect companiesÃ¢â¬â¢ profits from power plants as the government subsidizes the renewed energy. However, there is a rise in the cost of electricity, as consumers have to meet the costs of the subsidies for renewable sources of energy. The economy of Germany is growing well despite the rising costs of energy and has managed to reduce the energy intensity. Germany has become the largest exporter of solar inverters by the help of its renewable energy Act passed in 2000.Solar photovoltaic cells have provided cheap energy for the residents reducing the cost of electricity (Thomas n.p). Germany is aiming at the smart energy management concept by creating smart homes to create more comfort. Economics is an area that focuses on the growth of the economy in various ways such as job creation and other forms of developments. Renewable energy industry creates many jobs in Germany as highlighted in the article with individuals working in the industries that manufacture cells and another gadget that use solar, the wind, or wave energy. Employment is one of the major factors affecting the economy and since it leads to high incomes and a high standards of living. Development of the renewable energy facilitates and promotes developments in Germany with many people buying shares in the power generating companies (Thomas n.p). Since the renewable energy sector is labour intensive, many people are employed and can save for further investments. The payments received by the landowners in Germany after the company installs windmills in their land increases their income. Adoption of strong policies for the renewable energy will enable
Thursday, September 26, 2019
Civil liberties - Essay Example Classification of certain things for the safety of the whole society is important and the Patriot Act maintains this classification. Warrants and wire traps should be classified when a terrorist is under question and our rights to know about the surroundings are limited in these situations. However the classification and limited rights should only apply to a person who is known to be linked to terrorist acts. The authorities should make sure that a person is dealing with terrorism before he is taken into consideration for limited rights. In my view our rights should be limited and we should not know about any of the movements done by the government agencies. These acts of limitations would help the government agencies to exploit the terrorists and eliminate terrorism from the grass root level. In conclusion it can be said that our right to know has become very limited in the world today because of the increasing terrorism all over the world.
Wednesday, September 25, 2019
Animal Testing for Immunocompetence - Essay Example In my thinking, these tests and others are somewhat effective but applying them to humans first in order to get a first-hand feedback can help in implementation of the tests since animals can not explain about the side effects which are not observable (Smits, Bortolotti& Tella,1999).Tests for the ability of animalÃ¢â¬â¢s body to detect foreign bodies and fight against them need not only be carried out in laboratories. Observing nutrition is a key element in the attempt of maintaining an organismÃ¢â¬â¢s Immunocompetence. It is my view that nutrient limitation or extension such as lack of enough protein can really bring down the Immunocompetence of an animal. Lack of the required diets can be used as a test of defining some diseases attacking the animals and the reasons behind it (MÃ ¸ller, Milinski& Slater, 1998). Another option for testing the Immunocompetence for animals is also through observing external circumstances which confront the animalsÃ¢â¬â¢ immune system. This can be through testing the food they eat and water they drink. Contact with other infected animals can also be put as a crucial consideration in such tests which do not necessarily, involve the animal (Fox, 2002) From the above tests, a crucial message is gained in that animals do not necessarily have to go through clinical tests to assess their immunity competence, but it can also be done indirectly by observing their diet, ensuring uncontaminated feed is given to them and also through checking the health of the other associative animals.
Tuesday, September 24, 2019
Philiosophy - Essay Example It was a burning issue at that time and did not end until 1998. The environmental damage done became a source of great disturbance in the area and remained unsolved until 1998. Generally, Hooker Chemicals and Plastics Company who brought this parcel of land for dumping chemical wastes are the ones, blamed for this whole contamination and the harmful effects it imposed on the people living in the areas nearby and it is not wrong at all to put blame on them. (Michael Harold Brown, 1980) Did Hooker know the damage it has caused to the canal area over the years? Had the company done it intentionally or unintentionally? How much responsible is the government itself and public who got affected in this scenario? The company did know about the hazardous facts and also was aware of what it had done before closing the landfill in early 1950s. Otherwise, it did not have protested against its excavation. Further noticed, it removed itself from any kind of liability at the time of selling the lan d to the local government. This makes it evident without a doubt that the company knew what damage it has posed to the whole area. Both these reasons conform to the deduction that Hooker knew what he had done to Love canal. (Hooker Chemicals & Plastics Corp. Public Affairs Dept.; 1980) Before closing the landfill in 1950s, the company took no necessary precaution but kept dumping its dangerous chemical wastes in the landfill, for who was going to raise a question on them. It was not after closing the landfill that Hooker started taking some precautionary actions. This time Hooker really worked and rather diligently to contain the wastes. It lined the canal with impenetrable concrete, and placed a waterproof ceramic cap over the chemicals to prevent rainwater from entering. There precautions far exceeded common practice at the time. Emphasis being on far exceeded. Why was the company so conscious about taking precautions at that time when it had not even bothered to take one before? Answer is again the same. Hooker knew the damage the contamination has done and for the same reason it had protested against the excavation of Love canal. The precautions were merely to hide the gruesome effects of its activities from the masses and government. Had there been no removal of the ceramic caps and concrete walls, no one would have known the damage company had done. (Hooker Chemicals & Plastics Corp. Public Relations Dept.; 1980; Seebauer & Barry 2000) In addition, the company did not disclose the details about the content of the landfill. There are great many facts that reach to the same conclusion: Hooker was the only one who was responsible for the environmental damage in Love canal and the nearby areas. It might be so that just to escape the heavy fine and charges for the violation of laws, the company did all the necessary dramatic performance to hide what they had done to the environment. The fact that public did not complaint about the health damage due to the dis astrous chemical wasting in the Love canal except some very few owes to another fact. Hooker was the major employer in the area and had some great influence. This was enough to stop them from speaking against the company. Their own jobs would have been in danger if they even thought about bringing the matter up to the GovernmentÃ¢â¬â¢s consideration. Hooker Chemicals was in no way a socially responsible company, also witnessed by numerous citizens.
Monday, September 23, 2019
Children's Welfare - Essay Example On my part, I strongly believe that corporal punishment should only be given as a last resort. As long as there are other ways to correct the behavioral problems of a child, parents and guardians should not implement corporal punishment. We must understand that corporal punishment can lead to abuse and abuses suffered by young children often leave lasting imprints in their personalities. Is corporal punishment a form of child abuse? Technically, child abuse is different from corporal punishment and we should be very careful about equating the two together. All I am saying here is that corporal punishment has the potential of escalating into abuse. Note the abuse is a blatant disregard of the rights and feelings of the child which often involves injuries on the part of the child. Example of abuses on children is kicking, punching, burning and the likes. On the other hand, corporal punishment is geared towards letting the child experience pain without sustaining injury for purposes of controlling or correcting the wrong behaviors of the child (Larzelere, R. E., Klein, M., Schumm, W. R., & Alibrando, S. A., Jr. (1989). A popular example of corporal punishment is the traditional spanking. One of the leading arguments against the implementation of corporal punishment at home is that the act embodies a kind of aggression. When a parent becomes so angry that he or she exhibits aggressive behavior such as spanking, the child may misconstrue the action of the parent or guardian as a kind of norm. Note that young children learn by imitating their parents so there is a big possibility that when the child is repeatedly exposed to aggressive behaviors, he or she will also adopt such attitude (Parke & Slaby, 1983). What is really scary here is that the child may see aggression as a way to subdue or control the behavior of another person. For instance, when a parent spanks a child for not following orders and then do not explain the child later on why he or she
Sunday, September 22, 2019
Online vs. Traditional Education Essay Have you ever had the opportunity to take online classes? Have you even heard of online classes? If you havenÃ¢â¬â¢t, you are missing out on a great opportunity. Online education is rapidly becoming a popular alternative to traditional education. It is offering more flexibility for students and providing individuals with better opportunities for postsecondary education. Even though traditional education has been the only form of education for hundreds of years, online education offers a new and improved style of learning. When people think of education, they think of a classroom filled with desks, paper, books, and other students. After all, this is how humans have been taught for generations. This is an example of traditional education. Traditional education is when students attend a school and are taught in a formal classroom setting. There is an instructor that teaches the class by giving demonstrations or by lecturing. It allows the students to have face-to-face interaction with the instructor or their fellow students. Traditional education has never been very flexible. There are scheduled times for class and working around that schedule can prove to be difficult. Often times, life events can conflict with the class schedule. This can cause students to miss class and fall behind in their work. While traditional education is not very flexible, online education is. Online education is the use of technology to share educational information and to teach students. It often only requires a computer and an Internet connection. The classroom setting of an online education can be anywhere. You can work from the comfort of your own home or while you are at the library. As long as you have access to a computer with Internet, you can go to school. In many situations, you can also complete the school work on your own time. That way if something comes up at the last minute, you still have the ability to complete your school work without losing points. It also allows students to continue to work at their job while taking classes. This is a very nice convenience to have, especially for individuals who have a family or have a job to work around. Online education can also be much cheaper than traditional education. It is not uncommon for tuition at online schools to be lower than that of a traditional school, although this is certainly not true of all online programs. In addition, costs associated with things like commuting, classroom supplies, and housing are not relevant in an online learning environment. Some programs may not require students to purchase textbooks or provide the material online. Usually, students can download all of their materials needed for class, such as assignments or textbooks, straight from their online classroom. The lower costs of an online education are a key factor for its rising popularity. Another large factor to consider when choosing a form of education is the availability of resources. Most traditional schools have a vast amount of resources. They often have at least one library, science labs, computer labs, and other resources that make the learning experience easier. The only problem is that some of these resources have limited access. They are only open during certain hours and may even be closed some days. This reduces a studentÃ¢â¬â¢s flexibility and may affect their ability to complete work on time. Online education, on the other hand, offers resources that are available 24/7. The resources are all online, so there is no need to have a closing time or open hours. They are at the studentsÃ¢â¬â¢ fingertips and only require the click of a button. They may even offer more resources than you would find at a traditional school. Resources such as a free plagiarism checker or a grammar review are usually not available to students in a traditional classroom setting. These resources can give online students the upper hand in education and will allow them to perform at a higher level. The biggest difference between traditional and online education is the method of communication. In traditional education, everything is face-to-face. The students interact with the teacher directly and the discussion occurs only in the classroom. This face-to-face interaction allows the students to build social skills and form relationships with other classmates. The only downfall there is with this method is that once the class is over, it can be difficult to contact the instructor if a question or problem would arise. In online education, communication is much different. Students can be thousands of miles apart and live in different time zones. Therefore there cannot be any face-to-face interaction. Instead, online education relies on instant messaging through a forum. It is very similar to a chat room. This is where the majority of the communication takes place. Students can communicate with the instructor and with each other by posting messages and waiting for a reply. This makes it very easy to get a hold of other people, no matter the time of day. The downfall with this method is that sometimes it can take a while before you receive a reply. However, online courses require a certain amount of participation so the question will be addressed before too long. Many people question the amount of work that online students do. Some even say that online colleges should not be as credible as traditional universities. Nothing could be farther from the truth. Online education shares many of the same requirements expected by traditional schools. Online students write research papers, have to create projects, and take finals just like any other student. In fact, many online schools have traditional campuses and have the same requirements for both campus and online students. It does not matter which form of education an individual chooses. They will be required to do the same amount of work in order to attain their degree. For years I thought traditional education was the only way to go. I was a firm believer in the traditional ways and never thought that you could get the same education by sitting on a computer. Now that I have experience in both forms of education, I can see why so many people are switching to online programs. The flexibility of online classes and the vast amount of resources make it more user friendly than ever before. The popularity of online education is on the rise and will continue to increase as more people switch from the traditional ways.
Saturday, September 21, 2019
Social Worker Essay As the saying goes, Ã¢â¬Å"Our children are our futureÃ¢â¬ and who you are as a child can determine who you can be later on in life. It is important for a child to be in a safe, comfortable and loving environment during its development so that the child can have the full advantage to become the best he can be in his future. My future career as a social worker will ensure just that. I chose this profession because of my own history. Growing up, IÃ¢â¬â¢ve had my share of social workers in my house. I experienced them as people who helped my family during a hard time. This is a career where I can fight for peopleÃ¢â¬â¢s rights. I will also be able to protect those who are vulnerable and give support to those who need it. I want to be able to have a positive impact on others as social workers have had on my family. According to the Occupational Handbook, there are two different kinds of social workers; Ã¢â¬Å"direct-service social workers who help people solve and cope with problems in their everyday lives, and clinical social workers, who diagnose and treat mental, behavioral, and emotional issues.Ã¢â¬ My main focus would be children and family. This will fall under the direct-service social worker. The description of this job would be to provide social service and assist improvement of the social and psychological functions of the children and their families. Also I would try to maximize families well-being and childrenÃ¢â¬â¢s academic functions. I may be able to do so by assisting parents, arranging adoptions, or by finding foster homes for abandoned children or in any dangerous situation the children may be in. If the child was removed and the danger has been address, I may also work to help unify the family. I may act as an advisor, an advocate or even just a listener and to do my best to make sure they have the best option available for them. Overall I work and support the children and families to find and develop long lasting solutions. IÃ¢â¬â¢ve learned from the Occupational Handbook that a bachelorÃ¢â¬â¢s degree inÃ social work is required. But also, in many cases you may be able to become employed by having a similar degree such as psychology or sociology. As of now I am currently enrolled in LaGuardia community College majoring in psychology. My plan is to transfer to Hunter College to get my bachelorÃ¢â¬â¢s degree. However, I do not plan to end there. IÃ¢â¬â¢ve learned that in the state of New York, a competitive and demanding need for social workers, a bachelor degree may not be enough to earn a successful position. I plan to complete my masterÃ¢â¬â¢s in social work (MSW). From what IÃ¢â¬â¢ve learned on the Occupational Handbook, Ã¢â¬Å"a degree in almost any major is acceptableÃ¢â¬ to enter the MWS program. This means that with my bachelorÃ¢â¬â¢s in psychology I would be able to get in the program. In the MWS program it may take an additional two years to complete and in the state of New Yo rk it also requires a license (LMSW) as well to become a social worker. After all the hard work and challenges I may face academically, IÃ¢â¬â¢ve learned that I may also face emotional challenges once I have my foot stepped into the career. Although I believe I have an emotionally strong personality, this career as a social worker still can be stressful. As my responsibility to make decisions about the welfare of the children and families, I may be faced with difficult situations such as not being able to help everyone in the way I hope. Some of my clients or cases may be stuck because of obstacles created by the legal system, courts, schools or other kinds of institutions. Because of this there can be times when there is really little that I can do. In cases like this, it can become really frustrating and emotionally challenging for myself. In other cases, some people may not want my help. Since I cannot control how client behaves I am still mandatory to give them the tools and recourses they need and then move on to the next person who needs my help. As current social worker, Amy Dogenske, she says Ã¢â¬Å"sometimes they donÃ¢â¬â¢t want us to be there but in the end you see changes in the parents and kids.Ã¢â¬ As of now I must have my mind set that I cannot go down expecting to resolve everything all at once. It can be frustrating, but I must learn that I have to be patient, and that the reward of feeling satisfied with my job will come my way because the positive changes in the kids and families is what my job is all about. It is very easy to become engaged in helping others, but there must be a line between my job and my personal life. According to Amy Dogenske, she emphasizes how important it is to have Ã¢â¬Å"self care and take time for your self.Ã¢â¬ In this profession I may deal with many cases with unimaginable crisis and it is important for me to know to leave my work at the office everyday. In doing so it will allow me to rejuvenate and return to the job without burning myself out. As IÃ¢â¬â¢ve mentioned before, I have a personal history with social workers. They have helped my family and I through difficult situations and I want to be able to return the favor to the society. Although I am in no longer in need of the assistance of social workers I still believe that in pursuing this career it may still help me in other forms. I believe this career can allow me to gain a lot of insight and personal growth. I believe once I start to experience some of the cases I may be assigned to, ill be able to see sometimes what other people miss by getting a look beneath the surface of someoneÃ¢â¬â¢s life. I believe IÃ¢â¬â¢ll be able to cultivate qualities like compassion and insight through working with the clients who are less fortunate. I also believe that when I help others deal with their struggles, I will be able to gain opportunity to learn more about my own beliefs and values, which will enable me to grow more as a person. I cannot imagine a more rewarding job than social work. Being able to go home and know that I may have made a difference in someoneÃ¢â¬â¢s life; a child, the whole family, or in extreme cases actually saving a life is a privilege that not many careers are able to experience. As a social worker, working with the children and families, using the knowledge and skills that I will have learned and develop, to listen, suggest and assist. Sometimes I will be taking in hard decisions, celebrating achievements or just being useful until there is a point when I am not needed anymore, thatÃ¢â¬â¢s the most rewarding bit of it all. Works Cited Dugenske, Amy Ã¢â¬Å"A Day in the Life Social Worker.Ã¢â¬ Dir. Amy. Perf. Amy Dugenske. YouTube. YouTube, 11 May 2009. Web. 03 Dec. 2013 United States. Department of Labor. U.S. Bureau of Labor Statistics. U.S. Bureau of Labor Statistics, 29 Mar. 2012. Web. 30 Nov. 2013.
Friday, September 20, 2019
Ethics Moral Business A) I chose readings Ã¢â¬Å"Ethics: A basic frameworkÃ¢â¬ to analyze first point. From this reading I have formed the view that, although, the markets are impersonal, but particular real persons act directly or through companies, as its managers, in these marketplaces. The mobility of employment, capital, produce and technology is making business increasing global in its transactions and its effects. Laws and market forces are necessary, but insufficient guides for ethical conduct. Moral values in business decision making is very necessary, without them stable business relationship is impossible. All people are very different, but still there are existing instinctive understanding about what is good Ã¢â¬â bad and what is right Ã¢â¬â wrong. Human actions are the primary subject Ã¢â¬â matter of our ethical judgments. By human action we mean behavior or activity that is deliberate. An ethical person always is more agreeable and he looks more reliable than unethical ones. Talking about business, an ethical human doesnÃ¢â¬â¢t look only agreeable or good manner person, he also looks honorable, trusted, conscientious and sincere. Ethical person is good partner; he is able to conduct successful negotiations and so on. So a good business human should always be ethical and observe some special rules, principles of conduct and moral values. The deliberate actions we designate as Ã¢â¬Å"ethicÃ¢â¬ or Ã¢â¬Å"unethicalÃ¢â¬ are usually actions that benefit or harm other people or ourselves positively or negatively in some serious way. However, itÃ¢â¬â¢s need acknowledge, people can have different understanding about moral values and ethics. As I understood from readings Ã¢â¬Å"Ethics: A basic frameworkÃ¢â¬ , there are many definitions of ethics in society, but in my opinion, the ethic is a system of moral values and principles of market participants. Every person has an ethical set of beliefs or ethical principles. Most people think that cheating or stealing are wrong, promises ought to be kept and so on. Ethic in all its forms is concerned with intention Ã¢â¬Å"rightÃ¢â¬ or Ã¢â¬Å"wrongÃ¢â¬ , Ã¢â¬Å"goodÃ¢â¬ or Ã¢â¬Å"badÃ¢â¬ . The word Ã¢â¬Å"ethicÃ¢â¬ has a number of meanings. According this framework, there four fundamental questions to which market participant must answer before acting ethically: Is the action consistent with the personsÃ¢â¬â¢ basic duties? Does it respect the rights and legitimate claims of the affected parties? Does it reflect best practice? Is it compatible with the personsÃ¢â¬â¢ own deeply held commitments? Explaining meaning of Ã¢â¬Å"dutyÃ¢â¬ it should be note, that duty is a human action which is exactly conformable to the laws which require us to obey them. In one cases, basic moral duties involve specific obligations to particular parties (for example, to pay for good), in other cases Ã¢â¬â more general and open Ã¢â¬â ended (for example, banksÃ¢â¬â¢ duty to be cautions and careful before granting the loans). In common meaning, the natural rights are those which have no relation to the establishment, support, or management of the government. These consist, for example, in the power of acquiring and enjoying property and the like. However, the basic, essential rights like duties are determined in the codes or statutes. Ethical activity is such as it doesnÃ¢â¬â¢t violate other personÃ¢â¬â¢s rights and liberties (natural or fixed in the codes or statutes). Every person must have a responsibility to respect human rights and democratic institutions. Also recognize governmentÃ¢â¬â¢s legitimate obligation and support public policies and practices that promote human development through harmonious relations between business and other segments of society. Best practice Ã¢â¬â It are the certain posit principles and standards of excellence, which are desirable, but not necessarily obligatory. Ethical activity isnÃ¢â¬â¢t activity, which mere doesnÃ¢â¬â¢t violate others persons rights and liberties, however, it must correspond to best practice. Moral commitments are often involve in behavioral rules, such as keep promises or respect property rights., however, in general case, moral commitments are wider personÃ¢â¬â¢s obligations than law establishes and it depends on personÃ¢â¬â¢s outlook, moral values and etc. For example, the companies have a responsibility to provide theirs customers the highest quality products consistent with their requirements and to ensure its maintenance thought guarantee was over. Or, the company should listen to their employees and act on theirs suggestions, ideas, requests and complains, avoid Ã¢â¬Å"silenceÃ¢â¬ discrimination and guarantee equal treatment and opportunity in areas such as gender, age, race and religions. Presented framework in the article Ã¢â¬Å"Ethics: A basic frameworkÃ¢â¬ consist of three main stages: Understanding the facts; Identifying relevant standards; Maintaining objectivity. At first stage, the company has to traverse what it has to do and to forecast possible result of its activity. The analysis, according this framework, consists of three basic components: Identifying the parties likely to be affected by the action; Mapping for each party the positive and negative consequences; Evaluating proposed action against ethical standards (duties, rights, best practice and commitments). At second stage, the company must decide what ethical standards (companyÃ¢â¬â¢s own code, industry standards or other) will be applied. The last stage Ã¢â¬â maintaining objectivity. Company must evaluate its ethical judgment reference to various tests. It this case it were given three questions to which company must answer before acting: Would company be comfortable if target action were described on the front page of a respected newspaper (evaluating how companyÃ¢â¬â¢s actions may be viewed by society); Would company be comfortable if everyone in a similar situation did this (evaluating what would happen if companyÃ¢â¬â¢s action became the general practice); Is this how IÃ¢â¬â¢d (to have in mind manager of company) like my leadership to be remembered (managerÃ¢â¬â¢s self Ã¢â¬â evaluation)? Generally speaking, ethic is very necessary and compulsory for every person (both natural and legal). Business person should be ethical especially. Human actions are not the only subject matter for ethic. Besides action, ethic examines and evaluates social practices, organizations, institutions, and even social, political and economic systems. Good manner and compliance business principles always help to communicate with others, to negotiate, find reliable partner and expand successful business. If a business person agrees with employees, the customers trusted him, if owners and suppliers do not doubt him; every activity will be fortunate and profitable. B) I chose Ã¢â¬Å"IKEAÃ¢â¬â¢s Global Sourcing ChallengeÃ¢â¬ Indian Rugs and Child LaborÃ¢â¬ case to analyze second point. Because the problem of child labor is very tender subject currently, now children have received more attention than before (the word Ã¢â¬Å"childÃ¢â¬ is understandable as any person below fifteen years of age, unless local minimum age law stipulates a higher age for work or mandatory schooling, in which case the higher age would apply; if, however, the local minimum working age is set at fourteen (14) years of age in accordance with exceptions for developing countries, the lower age will apply). Child labor is understandable as the employment of children under an age determined by law or custom. Human Rights Watch, the largest human rights organization, in their homepage announces, sustaining International Labor Organization (ILO) data, that 250 million children between the ages of five and fourteen work in developing countries Ã¢â¬â at least 120 mil lion on a full time basis. Sixty-one percent of these were in Asia, 32 percent in Africa, and 7 percent in Latin America. Most working children in rural areas were found in agriculture; urban children worked in trade and services, with fewer in manufacturing, construction and domestic service. The reason of this view to the children Ã¢â¬â in the early twentieth century it was acknowledged that childrens rights are distinct from those of adults and it must be protected much more. The United Nations in 1989 adopted the Child Rights Convention, which established that children have special rights to protection and special rights to development. But itÃ¢â¬â¢s necessary that these rights would be realized in practice. The both individual person and companies must understand clearly meaning and important of Child rights and Child Rights Convention. The IKEA is very proper example of company, which tries to ensure rights of children and promotes negative view of society to illegal child labor in all world, especially, in third world countries (India, Pakistan and etc.). As I understood from readings, IKEA follows by the Child Rights Convention, collaborates with International Labor Organization (ILO), International Organizations Save the Children and UNICEF. Below I will present the main importance points of IKEA activity related with the children rights. In my opinion, the one of most important matters is to acknowledge that problem exists. In this case, IKEA understands and knows that child labor exist in various countries (India, Paskistan and etc.) where IKEA products are manufactured, but IKEA refuse child labor at its suppliers (it must be mentioned that IKEA supports the legal employment of young workers). Possibly, child labor was and is normal traditional phenomenon in some South Ã¢â¬â East Asian countries and IKEA allows to different cultures and values in countries where IKEA operates and sources its products. However, it does not compromise on the basic requirements regarding the Child Rights Convention. To ensure rights of children IKEA works actively to prevent and detect child labor. At first, IKEA established Childrens Ombudsman (first in 1998, Barner), who is responsible for ensuring that IKEA would operate in such way that wouldnÃ¢â¬â¢t violate the best interests of the child. Its work complies with the UN Convention on Child Rights Convention. Also, IKEA has a special code of conduct called The IKEA Way on Preventing Child Labor, which is a part ofÃ The IKEA Way on Purchasing Home Furnishing Products (IWAY). The IKEA Way on Purchasing Home Furnishing Products code is invoked to all suppliers and their sub-contractors. Next Ã¢â¬â monitoring of compliance to The IKEA Way on Preventing Child Labour is done by IKEA trading service offices and with unexpected visits by internation audit companyÃ¢â¬â¢s KPMG auditors at suppliers and sub-contractors in South East Asia. If child labor is found, IKEA requires the supplier to act in the best interests of the child. The supplier must implement a corrective and preventive action plan, including education and training. If corrective action is not made within an agreed time frame, or if further violations occur, IKEA terminates all business relationship with the supplier and their sub-contractors. The complexity of the child labor issue requires contribution and influence of many parties (countriesÃ¢â¬â¢ governments, international organisation defending human rights and etc.), not only IKEA. IKEA understands that problem of child labor canÃ¢â¬â¢t solve by economic blockade. By co-operating closely with International Organizations such as UNICEF and Save the Children, the IKEA Social Initiative tries to create the general support structure necessary to tackle the root causes of child labour and achieve a sustainable solution. The IKEA Social Initiative supports a project, run by UNICEF, promoting childrens rights in the northern Indian state of Uttar Pradesh, from where IKEA sources many of its carpets. The aim is to prevent and eliminate child labor in the carpet belt by addressing root causes such as debt, poverty, lack of access to education disability and ill health. Despite to putting forth, IKEA confronts with child labor yet. It should be note that this goal (to eliminate child labor) canÃ¢â¬â¢t be achieved straight away. Only complex strategies that involves access to education opportunities, open avenues for gainful employment and eradicate parental illiteracy can eventually eliminate child labor. C) IÃ¢â¬â¢m working in AB DnB NORD bank Ã¢â¬â IÃ¢â¬â¢m the Head of Special assets department. The Bank is part of the DnB NORD banking group registered in Denmark. This holding was established by NorwayÃ¢â¬â¢s largest bank DnB NOR and North GermanyÃ¢â¬â¢s largest bank NORD/LB. As I understood from readings and discusses itÃ¢â¬â¢s very important that each employee of AB DnB NORD bank exercises due care and refrains from acts that could weaken confidence in and is loyal to AB DnB NORD bank. To achieve this goals each employee must know AB DnB NORD bankÃ¢â¬â¢s vision, values, policies and procedures. If in doubt as to whether certain action is allowed, the employee of AB DnB NORD bank must abstain from it. A bank is a very specific company, the high requirements of ethics is applied to it and its employee. According my understanding about ethics no employee may participate in or seek to influence a decision where special circumstances exist which might bring the issue of his or her impartiality into question. Such a circumstance could be any connection with the matter under consideration, e.g. through relatives, close associates or financial interests, etc. An employee is also not authorised to take decisions if circumstances exist that may lead others to believe that he or she promotes interests other than those of AB DnB NORD bank. This also applies to actions undertaken by the employee as a private individual. I think, that employees of my organization must exercise due care in situations where their integrity could be questioned. No employee or close associate shall require, receive or accept any offer of Ã¢â¬Å"undue benefitsÃ¢â¬ from bankÃ¢â¬â¢s business connections. Nor must any employee give or offer others undue benefits. AB DnB bank employees can see various personal data of customers. By my opinion, employees in AB DnB NORD bank following by perception of ethics canÃ¢â¬â¢t, via the computer systems or in other non-public sources, to actively seek information about colleagues, customers or third parties when they do not need to be privy to such information in order to carry out their work. As a part of ethics, especially in the banking system, is observance of confidentiality. ItÃ¢â¬â¢s essential to ensure that confidential information is not misused or passed on to unauthorised persons. Employees of AB DnB NORD bank group would be recommended to refrain from other activity if it that may lead to believe that it could have negative impact of the employeeÃ¢â¬â¢s performance in AB DnB NORD bank group or weaken confidence in AB DnB NORD bank group. However, in my opinion, it wouldnÃ¢â¬â¢t be violation of ethics if employee would participate in clubs or associations. To avoid conflicts of interests, parents/children or spouses/partners should not work in the same structural unit if one of them is a immediate superior to the other. Nor should such persons hold positions where they have the opportunity to prevent, evaluate, approve, audit, control or in any other way affect the work of the other. For this perception of ethics to be effective, it is especially important for each employee to continuously value his or her activity in relation to ethics rules. All employees in a managerial position have a particular responsibility for ensuring that their conduct as well as that of their subordinates complies with the Code of ethics at all times. It would useful that companies, especially banks, insurance companies and other companies, which activity is related to upper trust of society, would have the policy of ethics, which would be is an integral part of the employment agreement and rules of internal work procedure of the companies and the employees will be familiarised with the policy of ethics. The employees non fulfilling, non-complying or ignoring the regulations of the Code of Ethics shall be subject to disciplinary punishment. Depending on the degree of breach of the Code of Ethics, employeeÃ¢â¬Ës guilt and resulting outcome, the employee may imposed to disciplinary punishment, including dismissal from the position without notice.
Thursday, September 19, 2019
Deception in OthelloÃ Ã In the play Othello, the very evil and conniving character Iago deceives the main characters. He prays mostly on the main character Othello. Othello is a black general who is married to a white woman named Desdemona. In the beginning of the play Othello promotes a man named Cassio to be his right hand man in his army. Iago, thinking that he was going to get the promotion, is furious by this and swears revenge on Othello. In his revenge he uses many people. One of these people is Rodrigo. He is in love with OthelloÃ¢â¬â¢s wife Desdemona. Iago prays on Rodrigo and causes him to have a battle with Cassio. Iago prays very heavily on Othello towards the middle of the play. He begins to tell him that his wife Desdemona is cheating on him with Cassio. Iago plans this perfectly. Iago tells Othello to keep close watch on his wife Desdemona. At the same time he told Cassio to be very good to Desdemona. Iago tells Cassio that the only way to be back on OthelloÃ¢â¬â¢s good side was to get close to his love, and that is Desdemona. So while OthelloÃ¢â¬â¢s suspicious are up, Cassio is being especially nice to Desdemona. Iago chose a very good time to attack OthelloÃ¢â¬â¢s emotions. At a time when Cassio has wronged Othello, he tells Cassio to get close to OthelloÃ¢â¬â¢s wife, the love of his life. For a lot of OthelloÃ¢â¬â¢s rule, Iago has been like OthelloÃ¢â¬â¢s advise giver. He has been like a best friend to Othello. Iago was not only OthelloÃ¢â¬â¢s advise giver but to many persons of power. This puts him in a great position already to do his evil bidding. Othello plays right along with IagoÃ¢â¬â¢s plan. Othello believes everything that Iago says. In a way, he falls into IagoÃ¢â¬â¢s plan a little to well. For Iago, everything happens at exactly the right time. Othello listens to what Iago says because Iago has gained much trust from Othello. He has no reason not to believe what Iago was saying. He played a part in his own downfall because he falls for every lie that Iago throws at him. He needed to have a stronger mind for things like that. Othello needed to think harder about what was being said to him by Iago. At the time that Iago was telling him these lies, it all seemed to make sense.
Wednesday, September 18, 2019
Ethics in the Automotive Repair Industry Ã¢â¬Å"Another memorable encounter took place in San Antonio, when I pulled into a transmission repair shop. The owner test-drove the Olds with me in the pasenger seat. As we climbed a hill, the car seemed to be straining. I looked down and noted that he had one foot on the gas and the other on the brake. Ã¢â¬Ëboy, it ain't got no power at all in second gear,Ã¢â¬â¢ he said. Ã¢â¬ËIt's real obvious the clutches are burnt.Ã¢â¬â¢ His solution: rebuild the transmission for $395 to $495, Ã¢â¬Ëdepending on if I can save the torque converter.Ã¢â¬â¢ Ã¢â¬ Ã¢â¬âtotse.com A small example of the kind of things mechanics will try to do to turn a profit and swindle customers. This is just one of many stories of repair scams. The automotive industry is a legendary ethical battlefield, with mechanics and repairs shops known to try to make an extra buck or two by selling customers parts they donÃ¢â¬â¢t know they donÃ¢â¬â¢t need and overcharging them for it, and wary customers trying to balance their budget, it goes back and forth. In the end however the winner is usually the mechanic. This ethical quagmire brings us to the very roots of ethical decision making. Why is it so easy to cheat the customers in the automotive repair industry? The car is a complex machine and most people donÃ¢â¬â¢t even know the basics of how it works and so they can easily be taken advantage of. Although, because this is such a common occurrence people are wary of it, however, it is still very hard to determine when you are being cheated or not. During the summer last year I worked in an auto repair garage. I was not doing the complicated repairs by any means, I did more apprentice type work, helping the mechanics to do their jobs and some simple basic jobs on my o... ...isions when a customer walks through the door. Works Cited Ã¢â¬Å"Auto Repair Scams: An InvestigationÃ¢â¬ totse.com . Online. 1 Mar. 2003. http://www.totse.com/en/bad_ideas/scams_and_rip_offs/autoscam.html. Norman, Rich. Ã¢â¬Å"The Truth About the Auto Repair IndustryÃ¢â¬ Ford Festiva. Online. (2001) Feb 28 2003. http://www.fordfestiva.com/service/repairshops2.htm. Ã¢â¬Å"Auto Repair SecretsÃ¢â¬ CarInfo.com. Online. (2001). Technews Corp. 1 Mar 2003. http://www.carinfo.com/repair2.html. Honeycut, Earl D.; Glassman, Myron; Zugelder, Michael T.; and Karande, Kiram Ã¢â¬Å"Determinates of Ethical Behavior: A Study of Autosales People.Ã¢â¬ Journal of Business Ethics. 1.32 (July 2001) : 69-74. Eskeldson, Mark. What Auto Mechanics DonÃ¢â¬â¢t Want You to Know. New York: McGraw Hill. 1999. Ã¢â¬Å"How Car Engines WorkÃ¢â¬ How Stuff Works.com. Online. 1Mar2003. http://auto.howstuffworks.com/engine.htm
Tuesday, September 17, 2019
Having a degree is one of the most admired achievements in the life of an individual. It is the basis of how your future will be. If you have a nice and much known degree then you have the greater chances of being hired the moment you graduate. I chose to apply Business Management and Communications and News Media in this University for I believe that National University of Singapore is going to help me build my future and dreams through their much established curriculum and high standards.I know that Business Management and Communications and News Media really fit me for the reason that I have lots of experience that has polished my character, intelligence and attitude. I chose Psychology because I believe that this can help me have a brighter future. Basically, this course is a lot of fun. Studying business, about how to communicate effectively and things about News Media would also help me develop the attitude or the character on how to deal with people in such a manner that is we ll educated and proper. Having a degree in this course will help me get the best job being offered in the society. I know having this degree will let me become more productive.There were certain experiences I have had in relevance with my chosen course. One of those was when I was part of the play, The Importance of Being Earnest by Oscar Wilde; where in I was Gwendolyn, one of the main characters. I have always loved theater, especially acting. Gwendolyn Fairfax in this play portrayed a conservative Victorian. She always aims on being intellectually updated, where in she upgrades her skills and knowledge by attending conventions and the like. But the only thing is that she isnÃ¢â¬â¢t true. She was not her real self, she was just acting out what she thinks would be good and acceptable.Gwendolyn in this play is a strong willed and aggressive woman for what she feels she expresses it immediately. She was an epitome of grace and beauty among women. I can very much connect with Gwendo lyn; I know what my principles and values are. I never compromise my reputation. I am also strong willed and assertive in the sense that when I know that I am on the right track, I am never afraid to go and pursue it. All the qualities that Gwendolyn has that I can easily relate like her being strong willed, assertive but still compose and decent, applies to my chosen course.Through this experience I had in the play, was just one of the stepping stone for me to polish my character or attitude especially with regards to being patient. Being patient with my co- members in the play and the long time hours in practicing the play in order to come up with the best. I never settle for less. I always want to achieve the best. I never want mediocrity. I believe I can apply all these values in my chosen course.I am also teaching in our Sunday school in a local church. I am teaching children ranging from 6 Ã¢â¬â 9 yrs old. Through this experience I never forget that Religion is also importa nt. It was important before but it is much important today.Religion involves the relationship between mankind and what is regarded as sacred. Religion almost always includes the belief in the supernatural and a code of ethical behavior. Why do men suffer? What is the nature of the Universe and how it is governed? What is the nature of man and what is his destiny? Religion tries to answer the questions of ultimate existence and of life and death and human and destiny. Many religions hold the universe is governed by God. Through religion man may see meaning in the universe and find a personal role in it.Thousands of years ago, religion played a very vital role in the lives of the people. Even thought that time things were not that so complicated not like now, people still has a closer connection to God. People then put a greater emphasis on going to church, fellowshipping with their brotherÃ¢â¬â¢s and sisterÃ¢â¬â¢s and in maintaining their relationship with their creator.As of now , in our present times I think that Religion is ten times important than it was before. As the modern world is evolving and is now being introduced to different kinds of beliefs and theories that could likely shake our foundation of faith for God. The basis and the only foundation of our faith is Jesus Christ. We must hold on to him more especially these days that there are many deceivers out there that are being used by the enemy to destroy us and to keep us away from the loving arms of God.When we donÃ¢â¬â¢t have a strong foundation of our relationship to God, we can easily yield to the temptations and offerings that Satan will present to us, like the technology of today. If we donÃ¢â¬â¢t know how to control the usage of technology of today, we can be manipulated and controlled by it. That is just one of the tactics of Satan to let us fall into the pit he is preparing for us, for us to be kept away from GodÃ¢â¬â¢s destiny for us.We are free to choose what we want to do, but we are not free to determine if what he have chosen is good or evil, right or wrong. Our choices may be good or bad insofar as they conform to GodÃ¢â¬â¢s divine and eternal law and the imperatives which are made known to us through the mediation of conscience that God has bestowed in spirits. In my life I have made many decisions that brought great changes to me as an individual. There are times that I am very doubtful to make a choice especially in a very hard situation. But whenever I am in doubt to make a choice, I just listen to my conscience for me to determine and scrutinize what is really the right thing for me to do.A mature moral decision is not only a decision to make a good deed that Ã¢â¬Å"we ought to doÃ¢â¬ but also a Ã¢â¬Å"choice made in good faith to make what we want ourselves to beÃ¢â¬ .Ã The dignity of the human person implies and demands the rectitude of the moral conscience; that is, itÃ¢â¬â¢s being based on truth, which is GodÃ¢â¬â¢s word. One mus t seriously seek a right conscience or, in other words, one must try to make sure oneÃ¢â¬â¢s moral judgment is right. This can be achieved by diligently learning the laws of moral life through spiritual formation, asking God for light through a fervent prayer, removing the obstacles to right judgment such as habitual moral disorder or bad habits, and lastly is examining yourself.As I grew up and experienced lots of circumstances, I have now a more grown up approach of making choices. I just do not base my decisions with my feelings at that very moment. I see to it, that whatever outcome after I have made my move, I will still be strong and able to stand up. I will be able to stand firm with my decision. I see to it that it will have more advantages than the disadvantages. I weigh the pros and cons of every circumstance that I am into in which I am task to decide things with. I have learned that not all delightful things are right, for there are also hurtful and unpleasant things t hat turned out right also.Making moral decisions demands maturity and responsibility. To seek to understand reality, to be attentive to the wisdom of the past, to discern the biases and demands of a particular situation- all these efforts are required of a matured individual. Through this experience that I had as a Sunday school teacher, I am able to impart my knowledge about my faith in God towards those who do not know him. In relation to my chosen course, it will help me not compromise especially when graduate from Business Management and Communications and News Media. It will help me become an efficient worker in the area that I will be assigned. I can be a model towards those who are educated yet do not know their real purpose and the intent of their chosen field.I also participated in a national racing competition and won 3rd place. It was my first racing competition where I competed with fifty plus racers, most of them were men. But I still succeeded them because of my drive to win. I never thought that I am weak because I am a woman. I proved them wrong, as I also loved sports. I am a multi tasked individual, I can balance things that I am very much inclined with like in the Academics and Sports.Through the competition, I have proved to myself that I can also do what others can achieve. That gender can not dictate you from achieving, from dreaming. If you want to, then you should have the great drive and interest. I like competition and I do not give up until I will win a fight. It gives a feeling of satisfaction and contentment. My self- esteem is leveled higher whenever I succeed a competition. For me it instigates my willingness to thrive more and work hard, for me not to be put to shame.I am also a hardworking individual, which is why I won the third place in the competition because I was diligent in practicing. I beat all of those men in the contest, even if they were men and symbolized strength, I still conquer them because I was very much eager to win and make others proud of me. I was very much encouraged to go and fight them. like in my chosen degree, I know I am going to meet obstacles or travails as I go along my studies but with the integrity and willingness that I have, I know I am going to survive the hindrances or difficulties I will be meeting along the way.I am a very social person, so my chosen course just fits me that much because in business and communication, one needs to have the ability to go along well with other; that is to socialize; to be able to fit into different groups, or social classes and different types of character. I am a risk taker, especially when I know that I am going to succeed in the end. I am willing to risk things, but on the other hand, I am willing to fight for it too.I like to try new things, things that excite me, like achieving. Having to achieve new thing, I know can bring felicity to my family. Like I said, I never settle for low quality. I always want the best of everything. For I believe that whatever your output is, totally reflects you. So when your output is of low quality, people will see you as an under achiever; a person who only settles for less.I am much interested to be in this degree because I know that National University of Singapore provides one of the best educations I can ever find. They donÃ¢â¬â¢t just focus on the academics but also with the totality of the being of their students. They set standards that other Universities do not have. I know I am going to have a great future ahead of me in this institution. I will always have this gratitude in my heart towards National University of Singapore because through them individuals who dreams of having jobs, those highly paid jobs can now fulfill their dreams. Those individuals will be given the hope to dream, and have a bountiful life while having the qualities of a good individual being admired by the society around him.